Rent Repayment Orders

Everybody on the estate is eligible for two RROs on the grounds that Folio and Freshview were renting a house to you without having applied for property licences. You don’t need to have had an S21 or S13 to be eligible, and we can help you with the RRO forms.

Folio was renting properties without a licence application from 1 November 2023 when the Selective Licencing Scheme was introduced in Southwark, until 31 October 2025 when the estate was sold to BMR Group.

Freshview was renting properties without a licence application until they finally applied. This date is different for each address, the Tenants Association can let you know when they applied for yours.

Help with court fees

If you are eligible for help with court fees, you also need to send off a help with fees application form at the same time. You are eligible if you have less than £4250 in savings, and you are on benefits or your income is below a certain amount (depending on whether you have a partner and how many children you have).

🤷 How to apply for help with court fees

You can apply in one of two ways:

1. Online

You can apply online and get a reference number that starts with “HWF”. Once you have a reference number, you can put that reference number into the Rent Repayment Order form.

🖥️ Apply online for help with court fees

2. Download

You can also download the form, fill it in, and email or post it as an attachment alongside the RRO1 form.

💾 Download court fees application form

How does it work?

1. Application

You send off an RRO form by email to the property tribunal people (the same ones who are looking at our S13 rent increases), as well as evidence that you were paying rent, and your tenancy agreement.

📑 Download the RRO1 form to fill in

2. Acknowledgement and payment

The tribunal gets back to you with a list of any extra info you need to send them, and asks you to pay the fee (unless you are eligible for help). This fee is £114, unless the tribunal decides you should have a hearing, in which case it’s £341 in total.

3. Evidence

We submit a bundle of evidence, the landlord submits their bundle of evidence, you get to respond to their evidence. As well as adding evidence of the property licencing issue, this is also the time to add evidence for any additional grievances we’d like the tribunal to know about. We’ll help with this bit.

4. Hearing

If you asked for a hearing, or the tribunal decides that it needs a hearing, they will give you a court date.

5. Decision

After the hearing, in writing, the tribunal will let you know how much money you are owed, and when the landlord needs to pay it by (usually 28 days after the decision).

Folio RRO template

4. Details of Respondent

Name: Folio London Limited, Folio St James Limited
Address: Bruce Kenrick House, 2 Killick Street, London N1 94L
Telephone: 020 3815 0484
Email: hello@foliolondon.co.uk

5. Other applications

Yes, I am filing alongside many neighbours on the St. James Estate in South Bermondsey (consisting of all properties in SE1 5HL, SE1 5HE, SE1 5HJ, SE1 5HH), as we have discovered that every property on the estate needed a licence they do not have. We are also filing a claim against our current landlord BMR, who bought the holding company Folio St James Limited and changed the name to BMR St James Estate Limited.

9. Grounds for making the application

9a: took place before 1 May 2026
9b: no, didn’t continue after 1 May 2026

10. Grounds for making the application

I live in an area that since 1 November 2023 has been subject to a selective licencing scheme (as well as an additional licencing scheme). At no point during my tenancy did Folio apply for any property licences for my house or any others on the estate. I am seeking 1 years’ rent repayment, totalling [TOTAL RENT BETWEEN 31 OCT 2024 – 31 OCT 2025].

11. Checklist

You need to attach:

proof you paid rent to Folio between 31 Oct 2024 and 31 Oct 2025 (eg. bank statements)
your tenancy agreements
The “apply for help with fees” form if you filled out the downloadable version.

BMR RRO template